FLOWER ORDERS

Calla Lane makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of Calla Lane for a product of an equal or higher value.

Once flowers leave the premises of Calla Lane they are no longer responsible for floral arrangements and/or décor. Calla Lane cannot be held accountable for contracted items damaged during the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Calla Lane staff members. Bearing in mind that flowers, plants and trees are living things. Cut flowers may last 3-5 days if looked after by the recipient. This includes cutting stems regularly, changing the water in your vase for cut flowers and watering all arrangements daily. Flowers should be kept in a cool place out of direct sunlight, heaters, air-conditioners, under ceiling fans and on or near TVs to help ensure a longer lifespan.

CANCELLATION
Should you wish to cancel your order, the full amount will be refunded ONLY IF notice is received by Calla Lane 1 month prior to the scheduled delivery or pickup date.